Privacy - Guava by Journey AI

Welcome to Guava

Journey Foods Inc. ("Journey Foods", "we", "us", or "our") operates withguava.io and provides food technology solutions designed to revolutionize how businesses understand and optimize their food products. We understand and appreciate your concerns about privacy and want you to be familiar with how we collect, use and disclose Personal Information.

This Privacy Policy explains what Personal Information we collect, how we use and share that information, and your choices concerning our information practices.

This Privacy Policy governs your ("you" or "Users") use of withguava.io and any other Journey Foods owned or operated websites, mobile applications, APIs, and interactive features or online services controlled by Journey Foods that reference this Privacy Policy (collectively, the "Service").

Notice at Collection: Before using the Service or submitting any Personal Information to Journey Foods, please review this Privacy Policy carefully. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Service.

1. Personal Information We Collect

When you interact with us through the Service, we collect information that may identify you or be considered "personal information" under applicable privacy laws ("Personal Information"):

Information You Provide to Us

Account Information: When you create a Guava account, we collect your name, email address, company name, job title, and phone number.

Food Product Data: We collect information about food products you analyze through our platform, including ingredient lists, nutritional data, formulations, and product specifications.

Business Information: We may collect information about your company, industry, product categories, and business objectives to better serve your needs.

Communication Information: We collect information when you contact us with questions, participate in surveys, or provide feedback about our services.

Payment Information: Our payment processors collect and store financial information necessary to process payments, such as payment card details and billing addresses. We do not directly store complete payment card information.

Information We Collect Automatically

Usage Information: We collect information about how you use our Service, including pages visited, features used, time spent, and interaction patterns.

Device Information: We collect information about the device and browser you use to access our Service, including IP address, browser type, operating system, and device identifiers.

Location Information: We may collect general geographic location information based on your IP address to provide localized content and comply with regional regulations.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to operate our Service, analyze usage patterns, and improve user experience. See our Cookie Policy for more details.

Information from Third Parties

Business Partners: We may receive information from food industry partners, suppliers, or other business collaborators when you use integrated services.

Public Sources: We may collect publicly available information about food products, regulations, and industry trends to enhance our database and services.

2. How We Use Personal Information

We use Personal Information for the following purposes:

Service Provision and Operations

Provide, operate, and maintain the Guava platform
Process and analyze food product data
Generate insights, reports, and recommendations
Facilitate product optimization and compliance checking
Provide customer support and technical assistance

Business Communications

Respond to inquiries and provide customer service
Send service-related notifications and updates
Share relevant industry insights and product updates
Conduct market research and gather feedback

Platform Improvement and Development

Analyze usage patterns to improve our Service
Develop new features and capabilities
Conduct research and development in food technology
Create aggregated and anonymized insights for industry analysis

Legal and Security Purposes

Comply with legal obligations and regulatory requirements
Protect against fraud, security threats, and misuse
Enforce our terms of service and other agreements
Protect the rights and safety of our users and business

Data Retention

We retain Personal Information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate business need to process your Personal Information, we will delete or anonymize it.

3. Sharing and Disclosure of Personal Information

We may share Personal Information in the following circumstances:

Service Providers and Vendors

We share information with third-party service providers who assist us with:

Cloud hosting and data storage
Payment processing
Analytics and performance monitoring
Customer support tools
Marketing and communication services

Business Partners

We may share information with trusted business partners when you use integrated services or when it enhances your experience with food industry tools and databases.

Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms of service

Business Transactions

If Journey Foods is involved in a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction.

Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, including industry trends and insights.

4. International Data Transfers

Journey Foods operates globally, and we may transfer your Personal Information to countries outside your residence, including the United States. We implement appropriate safeguards to protect your information during international transfers, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Other lawful transfer mechanisms as required by applicable law

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection regulations, we ensure transfers comply with applicable requirements.

5. State Privacy Rights

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, and others, may have additional privacy rights under applicable state laws:

Your Rights May Include:

Right to Know: Request disclosure of Personal Information we collect and how we use it
Right to Access: Request a copy of your Personal Information
Right to Correct: Request correction of inaccurate Personal Information
Right to Delete: Request deletion of your Personal Information
Right to Opt-Out: Opt out of targeted advertising and certain data sharing
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

California-Specific Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act. For detailed information about our California privacy practices, please see our California Privacy Notice or contact us using the information below.

Exercising Your Rights

To exercise your privacy rights, please contact us at privacy@journeyfoods.com or use our privacy request form. We may need to verify your identity before processing your request.

6. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn that we have collected Personal Information from a child under 16, we will delete that information as quickly as possible. If you believe we have collected information from a child under 16, please contact us immediately.

7. Third-Party Links

Our Service may contain links to third-party websites, applications, or services not operated by Journey Foods. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you visit.

8. Data Security

We implement appropriate technical, administrative, and physical security measures to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Security measures include:

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and updates
Employee training on data protection practices

9. Your Choices and Controls

Account Management

You can access, update, or delete your account information by logging into your Guava account or contacting us directly.

Communication Preferences

You can opt out of marketing communications by:

Following unsubscribe instructions in emails
Updating your account preferences
Contacting us directly

Note: You may still receive service-related communications necessary for your account.

Cookie Controls

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

10. Data Retention

We retain Personal Information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention include:

Duration of your account and use of our services
Legal and regulatory requirements
Business needs for analytics and improvement
Dispute resolution and legal claims

When we no longer need Personal Information, we securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will:

Post the updated Privacy Policy on this page
Update the "Last Updated" date
Notify you of material changes via email or Service notification
Obtain consent where required by applicable law

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

Guava App Policy